Eswatini Railways Embarks on a Transformative Journey: Insights from CEO Nixon Dlamini
The Southern African Railways Association (SARA) Conference and Exhibition recently provided a platform for pivotal discussions in the railway sector. Nixon Dlamini, Chief Executive Officer of Eswatini Railways, during the CEO’s Think Tank session, sponsored by PRASA, offered an overview of the strategic direction Eswatini Railways is taking.
Dlamini outlined Eswatini Railways’ new strategy, launched earlier this year, which will take them to 2026, pivoting around three fundamental pillars: human capital development, business development, and business operational excellence. Dlamini emphasised the importance of investing in human capital, recognising that skilled personnel are vital for the efficient operation of railways. This investment extends beyond basic training, encompassing a broader scope of employee development and empowerment.
In terms of business operational excellence, Dlamini discussed the implementation of customer-centric systems. These systems are designed to enhance the customer experience, such as enabling precise tracking of consignments to their destinations. Dlamini also hinted at technological transitions, such as the move from GSM-R to Future Railway Mobile Communication System (FRMCS), to improve operational efficiency.
Focus on Integration and Business Development
A key point of Dlamini’s comments during the CEO Think Tank was integration, particularly the seamless movement of traffic across borders. This focus is critical for landlocked Eswatini, which traditionally relies on through traffic from the north and south, especially from major ports like Durban or Richards Bay.
Dlamini further revealed plans to leverage Eswatini Railways’ extensive real estate holdings. By transforming railway stations into hubs of commercial activity, the organisation aims to diversify its business streams and enhance revenue generation.
Addressing Challenges and Looking Ahead
Eswatini Railways, like many in the industry, confronts challenges such as vandalism and the necessity to continuously evolve customer service culture. Dlamini underscored the need for a customer-focused approach, ensuring that services are tailored to meet the diverse needs of their clientele.
A significant challenge highlighted by Dlamini is the imbalance between high traffic demands and the current rolling stock capacity. He announced the urgent need for more wagons and locomotives, along with the requisite funding to support this expansion!